Frequently Asked Questions
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You may not be a candidate for lash extensions if you :
-Have any eye current infections or styes. If any crusting, rashes, leaking or extreme redness of eyes is present (you will not be serviced)
-Are currently sick or have a persistent cough (you will not be serviced)
-Have severe allergies that affect your eyes, or have had adverse reaction to lashes in the past *please check with your doctor before booking
-Are currently pregnant, have had recent eye/ eyelid surgeries, undergoing cancer treatments or have any major medical conditions *please check with your doctor before booking
-Are not physically or safely able to lay on your back for extended periods of time *please check with your doctor before booking
-Have extremely damaged lashes or no lashes at all, there may be alternative options for you
-Have extremely oily eyelids or taking certain medications, your lash retention may be affected
Please contact me before booking, if any of the above conditions apply to you.
72 hour fix . Refer to refund policy for more details. -
You are not a candidate for waxing if you:
-Used products containing retinol or salicylic acid, or depilatories (Veet , Nair, etc) in the area(s) to be waxed within the past 48 hours
-Have gotten a chemical peel, microdermabrasion, or dermaplaning on the area(s) to be waxed within the past 7 days
-Are currently sunburned, used a tanning bed within past 24 hours, have open wounds, or breakouts in the area(s) to be waxed
-Are currently using acne medicines such as Accutane. You will need to be off this type of medication for at least a year
-Are currently receiving chemotherapy or taking cancer medicines
-Have an autoimmune disease that may affect skin such as Lupus or HIV
-(For brow waxing) Have recently gotten microblading, injectables, or any work done to brows in the past 7 days
If any of the above conditions apply to you, please contact me before booking.
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If you have never gotten your brows tinted before, or used any form of hair dye coloring, it is recommended that you come in for a free patch test.
If you have had tint done in the past and experienced a serious adverse reaction, you are not likely a candidate.
For facials, it is best to set up a consultation so we can go over your current skin regimen, as well as determine future skin goals. You may need a treatment that I do not provide, and therefore will have to be referred out. Please contact me to schedule.
It is NOT recommend to get new facial treatments less than a week before special occasions (weddings, beginning of school , vacations, etc). This is to ensure that your skin does not have any unexpected results after treatments.
Please contact me to schedule a consultation for brow services, or skincare services.
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Please be prepared to pay with cash, Cashapp, Zelle , or card at your appointment. No money order, giftcards, or checks accepted at this time. More payment options will be added in the near future. Any non-payment , counterfeit, or fraudulent payments will be reported to the authorities.
A non-refundable booking fee (referred to as “deposit” on scheduler) is required when you make an appointment, and the amount will vary according to the appointment type. This fee goes toward your total service balance and is to reserve your slot on the calendar. If you need to reschedule or cancel your appointment (24 hrs or more in advance), the fee will be transferred towards a new appointment or service total. Keep in mind a reschedule or cancellation must be done at least 24 hours before your appointment, for the fee to be transferable. Less than 24 hours reschedule will void the transfer and you will have pay a new booking fee in order to re-book. I reserve the right to cancel or adjust appointments for any reason. In the case of a reschedule or cancellation due to a last minute conflict of scheduling on my behalf, the fee will be refunded.
BOOKING FEES FOR NO SHOWS WILL NOT BE REFUNDABLE OR TRANSFERABLE.
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There is a 15 minute grace time limit. If you are running late to your appointment, please contact me via phone-call or text, within the 15 minute time-frame. Emails or messages on social media will not count as contact.
After contacting within 15 minutes of your start time, you will have the option of keeping the appointment or rescheduling. The late time missed will NOT be made up at the end of the appointment , unless you've arranged to pay an extra fee.
If you’re over 15 minutes late, and have NOT made contact, your appointment will be automatically cancelled . Your fee will be forfeited and not transferable. If you are continuously late, you may be banned from making future appointments. There are no late fees as of now, but no discounts or specials will be applied if you’re late to your appointment.
This late policy is reciprocal, meaning what applies to you also applies to me. So if I am over 15 minutes late for your appointment, you will receive a discount off your total service amount.
Loyalty discounts will not be applied to late appointments to make up for waived late fees.
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-To cancel your appointment online, please use the acuity link in your email and click “change/cancel appointment.” The link will work up to 24 hours before your start time. If less than 24 hours, please call or text to cancel. Deposits from canceled appointments , whether within 24 hours or not, will not be transferred or credited. Please make sure to book the correct appointment and choose the correct date. Once the deposit is made, there are no refunds. See below if you need to reschedule instead. Messages on social media do not count as contact, as I am not always available on those platforms.
-There is a CANCELLATION FEE of $25, if you cancel or reschedule on the day of your scheduled appointment (or less than 24 hours prior to your start time). This doesn’t go towards your balance, and it will need to be paid before you can book again.
-Multiple consecutive cancellations (even with proper notice) may subject you to a ban.
-Fills scheduled past 25 days will lead to a cancellation and forfeit of deposit.
- If you reschedule more than 24 hours before your appointment ; your booking fee will be transferred to the new appointment. Booking fees and credits can be transferred only once per appointment. After one transfer, you will have to pay a new booking fee. This new fee will NOT be credited towards the balance.
- If you don’t show up to your appointment, and haven’t notified me of cancellation via phone-call or text, you will be considered a NO-SHOW and your booking fee will be forfeited. No-shows are banned from making appointments online. To lift the ban, the next appointment will have to be paid in full at time of booking.
BOOKING FEES FOR NO-SHOWS, AND LESS THAN 24 HOUR CANCELLATIONS, WILL NOT BE REFUNDABLE OR TRANSFERABLE.
I reserve the right to cancel or adjust appointments for any reason. In the case of a reschedule or cancellation due to a last minute conflict of scheduling on my behalf: the booking fee will be refunded, cancellation fee will be waived and /or discount will be applied.
Loyalty discounts are not applied on late or manually rescheduled appointments . Please see more details under “do you offer any discounts or specials” tab
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For safety and privacy reasons, please do not use your phone during your service. To preserve professionalism, I can not check your phone to see who is calling or texting you. If you need to use your phone, please let me know so I can stop the service.
Do not eat or drink while laying down on the table.
No children under the age of 18 ,or pets of any kind, are allowed for safety reasons.
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Unfortunately, no refunds will be given for any services. If for any reason you have issues with your service, please contact me within 72 hours for a one time complimentary fix. If you were late to the appointment, you are not eligible. Any service concerns raised after 72 hours will be charged regular price. Picture proof of complaint is required, and the complimentary appointment must be scheduled within 7 days of contacting.
Always follow the proper aftercare instructions . Make sure to discuss any health or allergy concerns during consultation, as well as any questions on after care.
Unused and unopened products are eligible for full refund within 15 days. Opened products can not be returned for a refund, but they may be eligible for exchange or product credit within 30 days.
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If this is your first appointment, we will have a brief introductory consultation to go over your expectations and questions you may have. We will also discuss after care and maintenance , and possible products to give you the best possible results.
Depending on the type of services you are requesting, we may do patch testing to make sure you have no adverse reactions to certain products.
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Yes! Please bring your license or current student I.D to redeem your discount. Discount will be applied to the total balance at the time of your appointment .
-10 % off Student discount* is for current high-school students (with parental consent) and college students. I.D must be current and show student status.
-$10 off Birthday discount* . Take $10 off your appointment for your birthday! BIrthday promo will be sent out within the week of your birthday.
-Referral Program*. For each person you refer that books and attends their appointment , both you get and the attendee get $10 off your next appointments.
-Virtual Loyalty Card*. After each appointment, you will receive a virtual stamp on your loyalty card until you unlock a reward. You must redeem the reward, before you can accumulate new stamps and a new card. Cannot be used with late, manually rescheduled, or custom appointments
Discounts can’t be combined together, nor with any specials. Referral program can not be combined with any specials or discounts. Late, manually rescheduled , or custom appointments void any discounts to account for late fees being waived.
Custom appointment times outside of regular work hours may be available, for an additional fee. If you are unsure of what type of service to choose, or if you need more in-depth answers that are not available on the site, I offer virtual consultations. In-person consultations are included free for clients at their first booked appointment. Virtual consultation fees are $10 for 15 minutes, held via Facetime or Google Duo . The fee goes towards your appointment balance should you decide to book one. If you would like to set up a virtual consultation, please click the link below.
For more specials and discounts, follow us on social media